Compliance record preserved

Privacy Policy

1. Introduction

EzBizPortal (“we,” “us,” or “our”) operates the EzBizPortal platform, website (ezbizportal.com), and the EzBizPortal Messaging Program (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Service, including via SMS, WhatsApp, or other messaging channels.

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

When you use the Service — including when you send us a text message or WhatsApp message — we may collect:

Phone number — your mobile or landline number used to contact us
Message contents — the text of messages you send to and receive from the Service
Media uploads — images, voice notes, documents, or other files you send
Metadata — timestamps, message delivery status, and session identifiers
Device identifiers — if you voluntarily provide device serial numbers, model numbers, or similar equipment identifiers for support purposes
Opt-in records — when you opt in to messaging, we record the date, time, opt-in method, and the exact consent language you agreed to, so we can honor and demonstrate your consent choices

We do not require you to create an account to use the messaging service. We collect only the information necessary to respond to your request.

3. How We Use Your Information

We use the information we collect for the following purposes:

Responding to your support requests and questions
Providing AI-generated answers about medical device manuals, FDA recalls, manufacturer documentation, and troubleshooting procedures
Escalating conversations to our human expert team when requested
Sending customer-care, transactional, and operational communications you have opted in to (such as service-request, work-order, repair, RMA, quote, order, shipment, and rental updates, account assistance, and one-time verification codes)
Improving service quality, accuracy, and response times
Debugging, testing, and internal development
Security monitoring and fraud prevention
Internal analytics to understand how the Service is used

4. AI Processing Disclosure

Messages you send to the Service may be processed by artificial intelligence (AI) models to generate responses. These AI models may be operated by EzBizPortal or by third-party AI providers working on our behalf. AI-generated responses are for informational purposes only and do not constitute medical advice.

5. Conversation Logs

We may store conversation logs — including message contents and associated metadata — for the purposes of debugging, testing, quality assurance, and service improvement. These logs are accessible only to authorized personnel and service providers who need them to operate the Service.

We may share limited information with third-party service providers that are required to operate the Service, including:

Twilio — for SMS and WhatsApp message delivery
Meta (WhatsApp) — the WhatsApp platform that carries WhatsApp conversations
Cloud hosting providers — for data storage and compute infrastructure
AI providers — for processing messages and generating responses

These providers are contractually required to use your data only for the purpose of providing services to us and to maintain appropriate security measures.

We do not sell personal information. We will never sell your phone number, message contents, or any other personal data to third parties.

7. Mobile & Text Messaging (SMS and WhatsApp)

We collect your mobile number when you elect to use SMS or WhatsApp messaging with EzBizPortal. Mobile information is used only for the customer-care, transactional, and operational communications described above.

Mobile telephone numbers and messaging opt-in consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information is provided to our communications processors (such as Twilio or Meta/WhatsApp) only as necessary to deliver the messages you requested.

SMS consent and WhatsApp consent are collected and honored separately per channel. Message frequency varies. Message and data rates may apply to SMS; carrier data charges may apply to WhatsApp.

You may withdraw messaging consent at any time:

SMS: reply STOP to any message to opt out (reply START to resubscribe, or HELP for help)
WhatsApp: reply STOP in the conversation, send UNLINK to disconnect your number from your EzBizPortal account, or disconnect the integration from your account settings

8. Data Retention

We retain personal information collected through the Service for up to 12 months from your last interaction, unless you request earlier deletion. Records of your messaging opt-in and opt-out choices are retained as long as needed to honor and demonstrate those choices. Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytics purposes.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

10. Children’s Privacy

The Service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at the address below.

11. Your Rights & Data Deletion

You may request deletion of your personal information at any time by contacting us at support@ezbizportal.com. We will process your request within 30 days and confirm deletion via the contact method you provide.

You may also opt out of the messaging program at any time by replying STOP to any message from us (see Section 7 for channel-specific options).

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the bottom of this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: support@ezbizportal.com
Phone (voice): 844-439-2497
Text (SMS): +1 (888) 800-6026
Mailing Address: Attn: EzBizPortal, 1475 Walnut Street, Kansas City, MO 64106, USA

See also our Terms & Conditions for additional information about the EzBizPortal Messaging Program, and our SMS sign-up page.

Effective Date: February 15, 2026
Last Updated: July 12, 2026