Terms & Conditions

This page contains our complete Terms & Conditions, the EzBizPortal Messaging Program disclosures (jump to Messaging, jump to Opt-In), and our full Privacy Policy.

1. Acceptance of Terms

By accessing or using EzBizPortal (“we,” “us,” or “our”), including the EzBizPortal website (EzBizPortal.com), platform, and messaging services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Service.

2. Description of Service

EzBizPortal provides a biomedical AI assistant and support platform. The Service allows users to ask questions about medical device manuals, FDA recalls and safety information, manufacturer documentation, and troubleshooting procedures. Users may also request escalation to our human expert team for further assistance, and interact with approved service-management (CMMS) workflows such as service requests, work orders, repairs, RMAs, quotes, orders, shipments, and rentals.

3. EzBizPortal Messaging Program (SMS & WhatsApp)

The EzBizPortal Messaging Program provides conversational, customer-care and operational messaging via SMS and WhatsApp. Messages are sent by EzBizPortal, LLC. SMS messages are sent from our toll-free number +1 (888) 800-6026; WhatsApp messages are sent from the EzBizPortal WhatsApp business account. Voice support is available at 844-439-2497.

How you opt in.

Consent is collected separately for each channel, and acceptance of these Terms alone does not enroll you in messaging:

• SMS: by texting START (or your support question) to +1 (888) 800-6026, or by checking the SMS consent box (unchecked by default) offered during EzBizPortal registration. When you opt in, we record the date, time, opt-in method, and the exact consent language you agreed to, and you will receive a confirmation message.
• WhatsApp: by messaging EzBizPortal on WhatsApp first; or by signing in to your EzBizPortal account, choosing Connect WhatsApp, and confirming your WhatsApp-enabled number with a short-lived, single-use verification code. Every WhatsApp request is authorized against your linked account — a phone number alone never grants access to account data.

Consent is not a condition of purchasing any goods or services. SMS consent does not enroll you in WhatsApp messaging, and WhatsApp consent does not enroll you in SMS. Outside of an active WhatsApp conversation we only send pre-approved, operational notification templates.

Opt-out: Reply STOP to any message, on either channel, to cancel and stop receiving messages on that channel; you will receive a single confirmation message and nothing further. Reply START to resubscribe. WhatsApp users may also send UNLINK to disconnect their number from their EzBizPortal account, or disconnect from account settings.

Help: Reply HELP to any message for help and support information.

Support Contact: For assistance, email support@EzBizPortal.com, call 844-439-2497, or reply HELP to any message.

Privacy: Mobile numbers and messaging opt-in consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information is shared with our communications processors (such as Twilio or Meta/WhatsApp) only as necessary to deliver the messages you requested. See the full Privacy Policy below.

4. Important Disclaimers

EzBizPortal is NOT a medical device and does NOT provide medical advice. Do NOT use this service in a medical emergency. Call 911 or your local emergency services immediately.

All information provided through the Service is for informational purposes only. Specifically:

• Responses are not medical advice and should not be treated as such
• Do not rely on EzBizPortal for clinical decision-making, patient care, or emergency situations
• Always consult with qualified healthcare professionals and refer to official manufacturer documentation before performing any procedures
• AI-generated responses may contain errors; you are responsible for verifying all information against original manufacturer documentation and applicable regulations

5. User Responsibilities

You are responsible for confirming all procedures, specifications, and safety information with the original manufacturer documentation. EzBizPortal provides reference information to assist your research but does not replace official sources.

6. Acceptable Use

You agree not to use the Service to:

• Send abusive, threatening, harassing, or offensive content
• Transmit illegal, fraudulent, or deceptive material
• Attempt to interfere with, disrupt, or overload the Service
• Impersonate another person or entity
• Use the Service for any purpose that violates applicable law

We reserve the right to suspend or block any phone number or user account that violates these terms or engages in abusive behavior, without prior notice.

7. Limitations of Liability

To the maximum extent permitted by applicable law, EzBizPortal and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee the accuracy, completeness, or timeliness of any information provided through the Service, including AI-generated responses.

8. Intellectual Property

All content, features, and functionality of the Service — including text, graphics, logos, and software — are the property of EzBizPortal or its licensors and are protected by copyright, trademark, and other intellectual property laws.

9. Privacy

Your use of the Service is also governed by our Privacy Policy (below on this page), which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described therein.

10. Modifications to Terms

We may update these Terms & Conditions from time to time. Material changes will be reflected by updating the “Last Updated” date at the bottom of this page. Continued use of the Service after changes are posted constitutes acceptance of the revised terms.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to conflict of law principles. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas.

12. Contact Us

If you have questions about these Terms & Conditions, contact us at:

• Email: support@EzBizPortal.com
• Phone (voice): 844-439-2497
• Text (SMS): +1 (888) 800-6026
• Mailing Address: Attn: EzBizPortal, 1475 Walnut Street, Kansas City, MO 64106, USA

Privacy Policy

1. Introduction

EzBizPortal (“we,” “us,” or “our”) operates the EzBizPortal platform, website (ezbizportal.com), and the EzBizPortal Messaging Program (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Service, including via SMS, WhatsApp, or other messaging channels.

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

When you use the Service — including when you send us a text message or WhatsApp message — we may collect:

• Phone number — your mobile or landline number used to contact us
• Message contents — the text of messages you send to and receive from the Service
• Media uploads — images, voice notes, documents, or other files you send
• Metadata — timestamps, message delivery status, and session identifiers
• Device identifiers — if you voluntarily provide device serial numbers, model numbers, or similar equipment identifiers for support purposes
• Opt-in records — when you opt in to messaging, we record the date, time, opt-in method, and the exact consent language you agreed to, so we can honor and demonstrate your consent choices

We do not require you to create an account to use the messaging service. We collect only the information necessary to respond to your request.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your support requests and questions
• Providing AI-generated answers about medical device manuals, FDA recalls, manufacturer documentation, and troubleshooting procedures
• Escalating conversations to our human expert team when requested
• Sending customer-care, transactional, and operational communications you have opted in to (such as service-request, work-order, repair, RMA, quote, order, shipment, and rental updates, account assistance, and one-time verification codes)
• Improving service quality, accuracy, and response times
• Debugging, testing, and internal development
• Security monitoring and fraud prevention
• Internal analytics to understand how the Service is used

4. AI Processing Disclosure

Messages you send to the Service may be processed by artificial intelligence (AI) models to generate responses. These AI models may be operated by EzBizPortal or by third-party AI providers working on our behalf. AI-generated responses are for informational purposes only and do not constitute medical advice.

5. Conversation Logs

We may store conversation logs — including message contents and associated metadata — for the purposes of debugging, testing, quality assurance, and service improvement. These logs are accessible only to authorized personnel and service providers who need them to operate the Service.

6. Information Sharing

We may share limited information with third-party service providers that are required to operate the Service, including:

• Twilio — for SMS and WhatsApp message delivery
• Meta (WhatsApp) — the WhatsApp platform that carries WhatsApp conversations
• Cloud hosting providers — for data storage and compute infrastructure
• AI providers — for processing messages and generating responses

These providers are contractually required to use your data only for the purpose of providing services to us and to maintain appropriate security measures.

We do not sell personal information. We will never sell your phone number, message contents, or any other personal data to third parties.

7. Mobile & Text Messaging (SMS and WhatsApp)

We collect your mobile number when you elect to use SMS or WhatsApp messaging with EzBizPortal. Mobile information is used only for the customer-care, transactional, and operational communications described above.

Mobile telephone numbers and messaging opt-in consent are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile information is provided to our communications processors (such as Twilio or Meta/WhatsApp) only as necessary to deliver the messages you requested.

SMS consent and WhatsApp consent are collected and honored separately per channel. Message frequency varies. Message and data rates may apply to SMS; carrier data charges may apply to WhatsApp.

You may withdraw messaging consent at any time:

• SMS: reply STOP to any message to opt out (reply START to resubscribe, or HELP for help)
• WhatsApp: reply STOP in the conversation, send UNLINK to disconnect your number from your EzBizPortal account, or disconnect the integration from your account settings

8. Data Retention

We retain personal information collected through the Service for up to 12 months from your last interaction, unless you request earlier deletion. Records of your messaging opt-in and opt-out choices are retained as long as needed to honor and demonstrate those choices. Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytics purposes.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

10. Children’s Privacy

The Service is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at the address below.

11. Your Rights & Data Deletion

You may request deletion of your personal information at any time by contacting us at support@ezbizportal.com. We will process your request within 30 days and confirm deletion via the contact method you provide.

You may also opt out of the messaging program at any time by replying STOP to any message from us (see Section 7 for channel-specific options).

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the bottom of this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

• Email: support@ezbizportal.com
• Phone (voice): 844-439-2497
• Text (SMS): +1 (888) 800-6026
• Mailing Address: Attn: EzBizPortal, 1475 Walnut Street, Kansas City, MO 64106, USA

See also our Terms & Conditions for additional information about the EzBizPortal Messaging Program, and our SMS sign-up page.

Effective Date: February 15, 2026
Last Updated: July 12, 2026