Find out more about the

Customer Portal

We’re expanding our customer portal to include exciting new features, like accessing all orders, service reports, maintenance schedules, invoices, and other medical device records. We’d love to maximize visibility for our users while minimizing the need for hands-on customer service.

Document control and traceability

Keep records and documents in one place

Standardized documents across the entire company and all locations.

Traceability with records of any process changes, approving manager, description of change, impact of change, date implemented, and date to review change effectiveness.

All records are kept indefinitely even if employees, customers, SKUs, or locations are deactivated. 

Keep track of any of the following and more:

  • Shipping
  • Receiving
  • Cleaning
  • Repairs
  • Services
  • Re-certifications
  • Check procedures
  • Model names
  • Data entry
  • Quoting
  • QC (Quality Control)
  • Orders
  • Accounting
  • Invoices
  • Purchase orders
  • Customer responses
  • Quotes
  • Defective unrepaired statuses
  • Uploads of hardcopy reports
  • Copying or duplicating any of the above