We strive to have a 99.9% uptime with regularly scheduled release and maintenance periods. All changes and new features added to ezBizPortal are clearly documented in advance.
Each customer is able to view their specific release version and recent changes.
New features can be configured to be not enabled by default to ensure each customer has control over all the features and processes.
Standardized documents across the entire company and all locations
Traceability with records of any process changes, approving manager, description of change, impact of change, date implemented, and date to review change effectiveness.
All records are kept indefinitely even if employees, customers, SKUs, or locations are deactivated.
Keep track of any of the following and more:
Lock down features only to applicable employees.
Restrict changes to assigned process owners that can implement or approve process modifications.
Restrict editing on orders or services after it is closed except by predefined escalations implemented by assigned employees.
Customize each employee’s profile providing permissions to access only relevant sections.
Define a company hierarchy with managers and supervisors for each department.
Advanced audit logs are available to view when and where every employee logs in and all actions performed.
Create uniform terminology across your organization.
Define your own custom labels for work orders, travelers, recertification sheets, check procedures, specifications, service reports, work instructions, invoices, and more.