Automatically generate multiple work orders for your customers from their RMA or your internal inventory by the device’s serial number.
Easily assign a technician and a data entry specialist to a work order.
Track if the repair is a qualified warranty and apply applicable discounts.
Record test values and quality check results performed by each technician.
Create itemized quotes or flat rate repairs to email to your customers and track if it is approved.
Utilize the custom ticketing system to assign an employee to take a further look at an order, invoice, device, or shipment complete with notes/communication logs, priorities, status, and resolutions.